THEY VARY ACCORDING TO THE COUNTRY

Rainbow Technologie Intelligente works with its local partners, to have the most convenient means of payment for customers.

You will receive a full refund for returned products in new and unused condition. Refunds are issued immediately upon receipt of your return by our Returns Department.

If you need help, you can leave a message in the Chat on our website, and we will respond promptly.

YES, YOU HAVE 30 DAYS!

Rainbow Technologie Intelligente Limited ("we" or "Rainbow Technologie Intelligente") appreciates your purchase. Your satisfaction is the most important thing for us.

That is why we offer a generous return policy. If you are a consumer who purchased the bike directly from Rainbow Technologie Intelligente, in your name and by our Terms and Conditions, you may return new and unused products that you purchased from us within 30 days of delivery for a full refund.

including manufacturer's labels. You must provide a receipt or other acceptable proof of purchase for Rainbow Technologie Intelligente. This receipt may be the one you have even received by email.

We will not accept the return of damaged, abuse, or misused products.

Most of the goods are sent directly from the factory

Please enter your order number, we check the order status

Depending on the country, Diyourebike works with local partners to provide customers with the most convenient way to pay.

Yes, electric locomotives are fully authorized in Germany. Throttle usage is limited, you have to step on the board at the same time the top speed is 25 kilometers per hour many delivery companies and police officers voted for our electric locomotive.

The difference between buying a bike in stock and pre-selling a bike that has not yet arrived in the country.

Diyourebike, through its platform and its local partners, allows you to purchase bikes or accessories already manufactured in the country of origin, in international shipping or in a central warehouse in advance. Can be sent directly to the address of your choice. Group buying is to allow you to order directly from the factory, with high quality at the same time can enjoy a good price.

Generally speaking, the pre-sale is 100 units start, we cooperate with the designer, the pre-sale can be listed in 120-150 days, so there will be a higher discount and the price may be lower than the stock of bicycles, can be shipped immediately, the delivery time can be up to 150 days. A pre-sale is only made when a Diyourebike manufacturer orders a new bike, and this happens only 2 to 3 times per year depending on the country. If you are a fan, we recommend that you visit our official channels on Instagram and Youtobe, which we usually post in advance at pre-sale events, so that you can take advantage of the opportunity to purchase bikes that are already in stock at a lower price. Take advantage of the promotional prices on the bikes in stock and the lead time is (1-5) days. Please visit our online store; Specific bikes of the same model may receive an additional discount due to their location (due to specific dates), or a single refund per season.

For returned products in brand new and unused condition, you will receive a full refund. Our Returns department will refund your return as soon as it is received. If you need help, you can leave a message in the chat room of our website and we will reply in time.

To return a product, you must log in to your account, select the product and confirm your data. If the 30-day period has expired, you will no longer be able to request a refund. We will generate a return label and send it to you, which you can print and paste on the outside of your return package and wait for the agreed pickup company to contact you to arrange delivery. Once the return arrives at our distribution center, please wait 10-15 business days for processing. Upon receipt of the returned product, you will receive a confirmation email. We are not responsible for a returned bike until it arrives at our dispatch center.

Yes, you have 30 days!

Diyourebike Thank you for your purchase. Your satisfaction is the most important thing to us.

That's why we offer a generous return policy. If you are a consumer who has purchased a bicycle directly from Diyourebike in your name and in accordance with our terms and conditions, you may return new and unused products purchased from us within 30 days of delivery for a full refund.

New and unused products must be returned in the same condition as they were received with their original box or packaging, including the manufacturer's label. You must provide a receipt for the Diyourebike or other acceptable proof of purchase. The receipt may be a receipt you received via email.

- We do not accept returns for damaged, abused or misused products.

Messages left before 12pm will be answered after 12pm the next day If you would like a full consultation, you can send us an email and we will get back to you during the working day.

Regarding bicycle assembly, we have continuously updated and improved assembly tutorial videos on the official Youtobe account. If you still need help, you can leave a message in the chat room of our website and we will reply in time.

We offer a series of electric bike operation videos on Youtube and Diyourebike official website. Or just send us an email with the details.

Delivery time = Processing time + shipping time. * Order processing time 1-3 days * Expected delivery time in the EU is approximately 3-7 business days. If your order contains multiple products, the expected delivery time depends on the product that takes the longest. We do not split orders, nor do we separate combined products and ship them before the expected shipping time. If you would like to receive the product separately as soon as it is available, please order it separately.

 Free shipping on orders over €1,000 within the EU; Orders under 1000 euros will be charged a shipping fee of 20 euros. When placing your order (due to increased postage), please ensure that you provide the correct name, address and contact information so that we can successfully deliver your item. We recommend that you double check your shipping information before paying.